For the purposes of these Terms of Service (the “Terms”), the following definitions apply:
“Agreement” means these Terms of Service together with any applicable Order Form and the Data Processing Agreement.
“Kombiner”, “we”, “us”, or “our” means Kombiner ApS, a company incorporated under the laws of Denmark, with its registered office at Sommerstedgade 34, 1 th, 1718 København V, Denmark. CVR/VAT number: 46281489.
“Customer” or “you” means the legal entity that registers for or uses the Services.
“User” means any individual authorized by the Customer to access and use the Services on the Customer’s behalf.
“Services” means the Kombiner software platform, including all related features, functionalities, APIs, integrations, and support services made available by Kombiner.
“Order Form” means any commercial agreement, proposal, or subscription document executed between Kombiner and the Customer specifying pricing, subscription plan, and applicable commercial terms.
“Subscription” means the Customer’s paid access to the Services under the selected plan.
“Customer Data” means any data, content, information, or materials submitted, uploaded, or otherwise provided by the Customer or its Users through the Services.
“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.
“Data Processing Agreement” or “DPA” means the agreement governing the processing of personal data by Kombiner on behalf of the Customer, incorporated into this Agreement by reference.
Kombiner provides a cloud-based software platform designed to enable businesses to configure products, manage requests, generate quotes and orders, and integrate with selected third-party systems (the “Services”).
Subject to the terms of this Agreement and the applicable Order Form, Kombiner grants the Customer a limited, non-exclusive, non-transferable right to access and use the Services during the Subscription term.
Kombiner may update, improve, modify, or discontinue features of the Services from time to time, provided that such changes do not materially reduce the overall functionality of the Services purchased by the Customer.
Kombiner is not a marketplace, payment processor, financial institution, or seller of record.
All transactions conducted through the Services are solely between the Customer and its end users or clients. The Customer is exclusively responsible for:
Kombiner does not assume any responsibility for contracts entered into between the Customer and third parties.
The Services are provided on a commercially reasonable basis. Kombiner does not guarantee uninterrupted or error-free operation.
Temporary interruptions may occur due to:
Kombiner will use reasonable efforts to minimize downtime.
Kombiner provides standard support via email at support@kombiner.com.
Unless otherwise agreed in an Order Form, support does not include:
Additional services may be provided under a separate agreement.
The Services may integrate with third-party systems (e.g., accounting platforms, e-commerce platforms, payment providers).
Kombiner is not responsible for:
Use of third-party integrations may be subject to the third party’s own terms and policies.
The Services are intended solely for use by businesses and legal entities acting in a commercial capacity.
By registering for or using the Services, the Customer represents and warrants that:
The Services are not intended for consumer or personal use.
To access the Services, the Customer must create an account and provide accurate, complete, and up-to-date information, including:
The Customer is responsible for keeping all account information accurate and current.
Kombiner reserves the right to refuse registration or suspend an account if inaccurate, misleading, or incomplete information is provided.
The Customer may authorize Users to access the Services on its behalf.
The Customer is responsible for:
Any act or omission by a User will be deemed an act or omission of the Customer.
The Customer is solely responsible for maintaining the confidentiality of login credentials and access information.
The Customer agrees to:
Kombiner is not liable for losses resulting from unauthorized access caused by the Customer’s failure to safeguard credentials.
Kombiner may suspend or restrict access to the Services if:
Kombiner will use reasonable efforts to notify the Customer prior to suspension where practicable.
The Services are provided on a subscription basis as specified in the applicable Order Form.
Unless otherwise agreed in writing, subscriptions:
The Customer remains responsible for all fees incurred until the effective termination date.
The Customer agrees to pay the fees specified in the applicable Order Form.
Fees may consist of:
All fees are stated exclusive of VAT and other applicable taxes.
The Customer is responsible for paying all applicable taxes, duties, and government charges.
Unless otherwise agreed:
Late payments may result in:
Fees are non-refundable unless explicitly stated in writing.
Partial months are not refunded in the event of early termination.
Kombiner may adjust pricing upon thirty (30) days’ written notice.
If the Customer does not accept the new pricing, the Customer may terminate the subscription in accordance with Section 4.1 before the adjustment takes effect.
Continued use of the Services after the effective date constitutes acceptance of the updated pricing.
The Customer may upgrade or downgrade subscription plans, subject to the available offerings.
Changes take effect:
The Customer is solely responsible for:
Kombiner provides software tools only and does not assume responsibility for the Customer’s business operations.
The Customer agrees to comply with all applicable laws and regulations, including but not limited to:
Kombiner does not provide legal, tax, or regulatory advice.
The Customer may not use the Services:
The Customer may not reverse engineer, copy, modify, or create derivative works of the Services except as permitted by law.
The Customer is responsible for:
Kombiner processes personal data on behalf of the Customer as further described in the Data Processing Agreement.
Kombiner reserves the right to suspend or terminate accounts engaged in high-risk or prohibited activities, including but not limited to:
Kombiner may determine prohibited use at its sole discretion where reasonably necessary to protect the integrity of the platform.
The Services, including but not limited to:
are and remain the exclusive property of Kombiner ApS or its licensors.
This Agreement does not transfer any ownership rights to the Customer.
The Customer is granted only a limited right to access and use the Services during the Subscription term.
The Customer retains ownership of all data, content, and materials uploaded to or generated through the Services (“Customer Data”).
Kombiner does not claim ownership of Customer Data.
The Customer grants Kombiner a limited, non-exclusive right to process Customer Data solely for the purpose of:
If the Customer provides suggestions, feedback, or feature requests, Kombiner may use such feedback without restriction or compensation.
All improvements, modifications, and enhancements to the Services remain the exclusive property of Kombiner.
The Customer may not:
Kombiner may use aggregated and anonymized data derived from use of the Services for:
Such data will not identify the Customer or its end users.
“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.
Confidential Information includes, but is not limited to:
Confidential Information does not include information that:
The Receiving Party agrees to:
If the Receiving Party is required by law, court order, or regulatory authority to disclose Confidential Information, it may do so, provided that:
Confidentiality obligations survive termination of this Agreement for a period of five (5) years.
Trade secrets and personal data remain protected for as long as they retain their confidential nature.
To the maximum extent permitted by applicable law, neither party shall be liable for:
This limitation applies regardless of the legal theory under which a claim is brought.
Kombiner’s total aggregate liability arising out of or related to this Agreement shall not exceed the total fees paid by the Customer to Kombiner during the twelve (12) months preceding the event giving rise to the claim.
If the subscription has been active for less than twelve (12) months, liability shall be limited to the total fees paid during the actual subscription period.
Kombiner does not guarantee:
The Services are provided “as is” and “as available”.
Nothing in this Agreement shall exclude or limit liability for:
The parties agree that the pricing of the Services reflects the allocation of risk set forth in this Agreement.
Without these limitations, the fees would be significantly higher.
The Customer agrees to defend, indemnify, and hold harmless Kombiner ApS, its directors, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
This obligation applies whether the claim is brought by a third party, authority, or end user.
Kombiner shall:
The Customer may not settle any claim in a manner that imposes liability or admission of fault on Kombiner without prior written consent.
Kombiner will defend the Customer against third-party claims alleging that the Services infringe valid intellectual property rights, provided that:
Kombiner’s total liability under this section remains subject to the limitation of liability in Section 8.
This indemnification does not apply if the claim arises from:
To the extent the Customer processes personal data using the Services:
The Customer determines the purposes and means of processing personal data within the Services.
Kombiner processes personal data solely on behalf of and in accordance with the Customer’s documented instructions, as set out in this Agreement and the Data Processing Agreement.
10.2 Data Processing Agreement
The parties shall enter into a Data Processing Agreement (“DPA”) forming an integral part of this Agreement.
The DPA governs:
In the event of conflict between this Agreement and the DPA regarding data protection matters, the DPA shall prevail.
The Customer is responsible for:
Kombiner does not determine the legality of the Customer’s data processing activities.
Kombiner implements appropriate technical and organizational measures to protect personal data against:
Details of security measures are described in the DPA.
In the event of a personal data breach affecting Customer Data, Kombiner shall notify the Customer without undue delay after becoming aware of the breach.
The Customer remains responsible for:
A current list of sub-processors is available on the list of sub-processors page. Processor may update this list from time to time in accordance with our Data Processeing Agreement.
Processor shall inform Controller of any intended changes concerning the addition or replacement of sub-processors by updating the above webpage.
Controller may object to a new sub-processor on reasonable data protection grounds.
This Agreement enters into force upon the earlier of:
The Agreement remains in effect for the duration of the Subscription and any renewal periods.
Subscriptions renew automatically on a month-to-month basis unless terminated in accordance with Section 11.2.
The Customer may terminate the Subscription with one (1) month’s written notice.
Notice must be given before the end of a calendar month.
Termination takes effect at the end of the following calendar month.
All fees incurred up to the effective termination date remain payable.
Kombiner may terminate or suspend access to the Services:
Immediate suspension may occur where necessary to protect the platform or comply with legal obligations.
Upon termination:
After thirty (30) days, Kombiner may delete Customer Data unless retention is required by law.
The following provisions survive termination:
This Agreement shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law principles.
Any dispute arising out of or in connection with this Agreement, including disputes regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.
Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through negotiation between authorized representatives.
Nothing in this section prevents either party from seeking urgent injunctive relief where necessary to protect its rights.
This Agreement, including any applicable Order Forms and the Data Processing Agreement, constitutes the entire agreement between the parties and supersedes all prior agreements, proposals, or communications, whether written or oral, relating to the subject matter.
Kombiner may update these Terms of Service from time to time.
Material changes will be communicated via email or in-app notification.
Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms.
The Customer may not assign or transfer this Agreement without prior written consent from Kombiner.
Kombiner may assign this Agreement:
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:
Obligations shall resume once the force majeure event ceases.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure to enforce any provision of this Agreement shall not constitute a waiver of future enforcement of that provision or any other provision.
All notices under this Agreement must be in writing and may be delivered by:
Notices are deemed received on the date sent unless proven otherwise.
Last updated: 26. February 2026