Who can access files in Kombiner

Summary

Access to files in Kombiner depends on your role, your company setup, and the visibility rules connected to the files.

This helps ensure that the right people can work with the right assets, while keeping tenant data separated and secure.

Who can access files?

In most setups, internal administrators have the broadest access to the Media Library. They can typically upload files, organize folders, tag files to products, and manage the file structure.

Other users, such as sales users, partners, or customers, may only be able to see files that are relevant to them and allowed by your setup.

Admin access

Administrators usually have access to manage the Media Library for their own organization. This can include:

• Uploading files
• Creating and managing folders
• Tagging files to products
• Filtering and searching assets
• Managing which files are visible in different workflows

Admin access does not mean access to files from other companies or tenants in Kombiner.

Partner and user visibility

Partners or other non-admin users may only see files that are exposed to them through the product, portal, or workflow they are using.

This means a file can exist in Kombiner without being visible everywhere. In practice, visibility depends on how your organization has chosen to use the Media Library.

Tenant separation

Kombiner uses tenant separation, which means each organization works within its own data scope.

Files uploaded by one company are not intended to be visible to another company. This is an important part of how Kombiner protects business data and keeps customer environments separated.

Why some files may be hidden

Some files may not be visible in the Media Library or in related workflows, depending on your setup.

Common reasons include:

• The file belongs to a different folder than the one you are viewing
• A filter is hiding certain file types
• The file is restricted by visibility rules
• The file is a system-generated document, such as a quote PDF or invoice PDF, which may be hidden by default

This helps reduce clutter and ensures users are not overwhelmed by system files or internal-only assets.

Important notes

• Access rules can vary depending on your Kombiner setup
• Some files are available only to internal users
• Protected system-generated files may be stored for documentation purposes even if they are not visible by default

Common questions

Can partners see every file in the Media Library?
No. In most cases, partners only see the files your setup makes available to them.

Can one tenant access files from another tenant?
No. Kombiner is designed to keep tenant data separated, including files and media assets.

Why can’t I find a file I know exists?
The file may be hidden by filters, visibility settings, folder context, or because it is a protected system-generated document.